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Highfield International is a leading UK-based awarding organization that provides internationally recognized qualifications in compliance, safety, and workplace skills. It is widely accepted across the GCC, including Saudi Arabia, for regulated and professional training programs.

Highfield Level 2 Award in Barista Skills (RQF)

Course Overview

The Highfield Level 2 Award in Barista Skills (RQF) (awarded by Highfield Qualifications) is designed for individuals who want to develop professional skills in preparing and serving coffee and tea.

This course provides both theoretical knowledge and practical training, helping learners understand coffee and tea production, brewing methods, equipment handling, and customer service. It is ideal for beginners who want to work in cafés, restaurants, offices, or hospitality environments.

Key Takeaways

  • By the end of this course, participants will be able to:
    • Understand the history and origin of coffee and tea
    • Learn different brewing methods and preparation techniques
    • Understand how to use espresso machines and grinders
    • Learn how to prepare and serve a variety of coffee and tea drinks
    • Understand the importance of cleaning and maintaining equipment
    • Develop basic customer service skills for beverage service

Course Outline

1. History, Production, and Brewing Methods of Coffee and Tea +
This section introduces learners to the history and origin of coffee and tea. Participants will understand how coffee and tea are produced, the types available, and how brewing methods affect taste and quality.
2. Organizing the Coffee and Tea Workstation +
Learners will understand how to organize and prepare a coffee and tea workstation. This section explains the correct use of espresso machines, grinders, and other equipment, as well as cleaning and maintenance procedures.
3. Preparing and Serving Coffee and Tea Drinks +
This module focuses on practical skills. Participants will learn how to prepare different types of coffee and tea drinks, texture milk correctly, and present beverages professionally using the correct equipment.
4. Equipment Handling and Maintenance +
Participants will learn how to use and maintain equipment properly. This section explains how to check equipment before use, identify common faults, and clean machines safely after preparation.
5. Customer Service and Presentation Skills +
This section explains the importance of customer service in beverage preparation. Learners will understand how to present drinks professionally and follow proper counter service standards.
6. Final Practical Assessment +
The course concludes with a practical assessment to ensure participants can prepare and serve coffee and tea drinks confidently and professionally.

Who Should Attend?

  • This course is ideal for:
    • Beginners who want to work in cafés
    • Office tea boys / beverage assistants
    • Hospitality staff
    • Restaurant and café workers
    • Students looking for part-time café jobs
    • Anyone interested in learning barista skills

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