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Highfield International is a leading UK-based awarding organization that provides internationally recognized qualifications in compliance, safety, and workplace skills. It is widely accepted across the GCC, including Saudi Arabia, for regulated and professional training programs.
Highfield Passenger Assistant Managing the Guest Experience
Course Overview
This course is designed for anyone required to transport passengers (limousine or light bus) for work and who is responsible for managing the guest experience. It covers customer service, legal, practical and safety issues in a comprehensive package, and also addresses reducing accidents, violations and running costs across the fleet. The aim is to improve passenger safety and satisfaction by giving team members the skills and information needed to assist passengers and to understand and meet the needs of different passenger groups.
Key Takeaways
Equips drivers and passenger assistants with the customer service, safety, and care skills needed to manage a positive guest experience — including support for passengers with disabilities, special needs, or in distress.
Course Outline
Module 1: Assisting Passengers
Foundation module covering the role and responsibilities of those assisting passengers, including legal, practical and safety issues.
Module 2: Assisting Passengers with Disabilities
Boarding and alighting from vehicles, guiding and steadying passengers, and safety information concerning wheelchair users.
Module 3: Supervising Children and Young People with Special Needs
Supervising children and young people with learning difficulties, autism, physical disabilities, sensory restrictions, and emotional or behavioural difficulties.
Module 4: Working with Adults Who Require Care and Supervision
Supporting adult passengers with learning difficulties, dementia, physical disabilities, sensory restrictions, or in mental or emotional distress.
Module 5: Emergency Aid
Specialist module covering emergency aid procedures for passengers.
Module 6: Manual Handling
Specialist module covering safe manual handling techniques.
Module 7: Safely Managing Challenging Behaviour
Specialist module covering techniques for safely managing challenging passenger behaviour.
Who Should Attend?
Anyone required to transport passengers (limousine or light bus) for work and responsible for managing the guest experience. Prerequisite: a valid driving license for the category of vehicle being trained on.
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