The Technical and Vocational Training Corporation (TVTC) is the government authority in Saudi Arabia responsible for technical and vocational training. It plays a key role in developing skilled Saudi nationals in line with the country’s workforce needs and Vision 2030 goals.

Passenger Assistant – Managing the Guest Experience

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Course Overview

Course Overview

Passenger Assistant – Managing the Guest Experience is a professional training program designed for individuals who transport passengers as part of their job and are responsible for ensuring safety, comfort, and a positive customer experience.

This course focuses on improving customer service skills, passenger safety awareness, and communication techniques while also covering legal responsibilities, assisting passengers with special needs, and managing challenging situations professionally.

The training combines classroom learning with practical scenarios to help participants confidently manage different types of passengers and deliver a safe and high-quality service.

Key Takeaways

 Participants will learn how to:

  1. Understand the importance of passenger safety and customer experience
  2. Create a positive and professional guest experience
  3. Understand the full customer journey from pickup to drop-off
  4. Communicate professionally with passengers from different cultures
  5. Assist passengers with disabilities and special needs safely
  6. Handle customer property responsibly
  7. Deal professionally with difficult or dissatisfied customers
  8. Manage challenging behaviour safely and confidently
  9. Improve overall passenger satisfaction and service quality

Course Outline

Introduction to Passenger Assistance +
Understanding the role and responsibilities of a passenger assistant.
Customer Service and Guest Experience +
Learning how to create a positive and professional customer experience.
Assisting Passengers with Disabilities +
Learning how to safely assist passengers with special needs.
Supporting Adults Who Require Assistance +
Learning how to assist elderly passengers and passengers with special care needs.
Communication and Cultural Awareness +
Understanding how to communicate professionally with different types of passengers.
Managing Difficult Situations +
Learning how to deal with dissatisfied customers and challenging behaviour.
Emergency Awareness and Passenger Safety +
Understanding how to manage passenger safety during emergency situations.
Practical Scenario-Based Training +
Applying passenger assistance skills in real-life situations.

Who Should Attend?

 This course is suitable for:

  1. Limousine drivers
  2. Bus and light bus drivers
  3. Passenger transport drivers
  4. Chauffeurs
  5. Airport transfer drivers
  6. Transport companies
  7. Customer service staff in transport operations
  8. Anyone responsible for assisting passengers
Categories: Driver Safety
Duration: 1 – 3 Days
Mode: In-Class/LMS
Certificate Validity: 3 Years

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